At Siyarata Herbal, we are committed to providing high-quality herbal products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund policy:

1. Eligibility for Return

• Returns are accepted within 14 days from the date of purchase.
• To be eligible for a return, the product must be unused, unopened, and in its original packaging.
• Products that are damaged, opened, or used are not eligible for return due to hygiene and safety reasons.

2. How to Request a Return

• To initiate a return, please contact us at siyarataherbals@gmail.com or call us at 070 472 0584.
• Include your order number, the product name, and a brief explanation of the reason for your return request.
• We may request photos of the product or packaging if the item is damaged or defective.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
• Please note that the shipping cost for the returned item will not be refunded unless the return is due to a mistake on our part (e.g., wrong product shipped or damaged item).

4. Non-returnable Items

• Certain items are non-returnable due to hygiene and safety reasons, such as opened or used products.
• Gift cards or any other non-physical items are also non-returnable.

5. Exchanges

• We currently do not offer exchanges. If you need a different product, please return the original item and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.
• We will provide instructions on how to return the item, and we will either offer a full refund or send a replacement at no additional cost.

7. Shipping Costs

• Customers are responsible for the return shipping costs, except in cases where the product is defective or damaged upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

8. How to Contact Us

• If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to us:
  • Email: siyarataherbals@gmail.com
  • Phone: 070 472 0584

We appreciate your trust in Siyarata Herbal and strive to provide the best service possible. Thank you for shopping with us!